Exchanges & Replacements
We offer a straightforward exchange process to ensure your satisfaction. Items may be exchanged for a different size, color, or model if they meet the eligibility criteria outlined below.
Eligibility
Products can be exchanged if they are in the same condition as received, including all original packaging, tags, and accessories. Items must be unused, undamaged, and hygienically safe to qualify for an exchange.
Requesting an Exchange
To request an exchange, select the item in your account and follow the exchange process to specify your reason and preferred replacement. Exchanges must be authorized; unsolicited returns may not be accepted.
Processing Exchanges
Once your returned item is received and inspected, we will confirm whether the exchange can proceed. Approved exchanges will be fulfilled based on item availability. If the requested item is unavailable, alternatives or store credit may be offered.
Defective or Incorrect Items
If an item arrives defective, damaged, or incorrect, indicate this during the exchange request and provide supporting information if required. We will prioritize resolving such issues with a replacement or approved alternative.
Non-Exchangeable Items
Some products may be marked as non-exchangeable or final sale. Such items cannot be exchanged unless received in error or found defective. Check product descriptions for any non-exchangeable notes before purchase.
Inspection & Adjustments
All returned items undergo inspection to confirm eligibility. If an item does not meet the exchange requirements, we will notify you and provide options or adjustments as appropriate.
This information provides a general overview of our exchange process. Specific orders may include additional terms visible in order confirmations and account details.